Mindline Somerset Providing Helpline in Somerset

Mindline Somerset Providing Helpline in Somerset

Mind TWS has been running Mindline Somerset now for nearly 15 years. During this time the service has supported many thousands of callers, and now has over 6000 contacts per year.  Funding challenges and keeping on top of new technology have been some of the things we have overcome. We have seen many friends come and go, and it was with great sadness that we heard at the start of this year that our sister helpline WAND based in North Devon was going to have to close due to funding cuts. This has meant that our 7 day a week service has been temporarily dropped back to 5 evenings Tuesday, Wednesday,  Friday, Saturday and Sunday 2000-2300h on 01823 276 892. We are hoping to return to 7 nights a week early next year.

Ben McGrail from BBC Radio Somerset recently broadcast live from the offices of Mind Taunton and West Somerset. Ben led his 3 hour show talking about suicide and the help that is being offered in Somerset.

Mind TWS entered a team into the Headway Somerset Dragon Boat Race in Taunton on 7th June. There were 19 teams taking part raising money for Headway Somerset. Mind TWS team didn’t mange to get into the final but have raised over £1500 to go towards Mind TWS and Headway Somerset.

Mindline Somerset is a confidential listening service providing a safe place to talk if you, or someone you know, is in distress. We can also give basic information about mental health and local services. Mindline Somerset volunteers are just everyday people like you who decide they can offer their time and support to listen to others. Some may have a particular interest in mental health, while others may be survivors or have looked after someone close to them who has experienced distress. The volunteers are fully trained and receive ongoing training and support. All have an understanding of what mental distress means for others.

For more information on Mindline Somerset our website is

The helpline sector is thriving, you can find details of Mindline and other helplines through the Helplines Partnership’s, ‘Find a helpline service’ at .

Volunteering for Mindline

If anyone is looking for an opportunity to practice listening skills and being part of a team that make a real difference to people’s lives please get in touch via

Mike Jackson, Mindline Co-Project Leader

Mind TWS also run a Suicide Bereavement Support Service helpline on 0300 330 5463, and deliver Mental Health First Aid ( ) training giving people the confidence to support someone in distress. For more information visit or call 01823 334 906 or email

Mind TWS offices at Sussex Lodge, 44 Station Road, Taunton, Somerset, TA1 1NS and are available there to provide information to anyone in the community.


Contact –Marc Lewis Commuinty Organiser /Time To Change Project manager, Mind in Taunton and West Somerset

Phone: 01823 334 906



-       More information about the services Mind in Taunton and West Somerset offer in the community  can be found on our website at


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